A multi-billion dollar UK retailer was struggling to maintain optimal inventory availability across its store network — and it was hurting the bottom line.

Low in-store availability was driving down stock turnover, while fragmented systems made it difficult to see what was happening across the supply chain.

Specifically, the retailer faced:

• Limited visibility into real-time order statuses
• Below-benchmark On-Time-In-Full (OTIF) rates
• Prolonged lead times across the supplier network
• Disconnected planning between retail demand and factory supply

The result: lost sales, excess working capital tied up in the wrong inventory, and a supply chain that couldn’t respond quickly enough to shifting customer demand.